Digital transformation has provided a considerable change in processes within organizations. And RPA, Robotic Process Automation, plays a vital role in the modernization of companies, but it is still little known.
This simple and functional technological application of the corporate universe was created to perform activities partially or wholly using technologies. Thus, the engine was developed to automate business processes using more structured tools to fulfill everyday demands.
RPA’s main objective is to optimize a large part of a company’s processes and reduce costs. According to a Gartner survey, by 2024, 30% of organizations’ current operational costs will be saved by automating operational processes.
Next, understand how implementing RPA benefits companies and how this technological application impacts customer service.
How Does RPA Work?
The best-known use of RPA today is by robots, but it can also be executed by software – both commanded by codes and algorithms that perform pre-programmed tasks.
Thus, RPA performs end-user-related commands as a system interface with complete accuracy. The technological application does not need human intervention, with error rates reduced to zero and fully automated.
The implementation aims to perform tasks optimally and independently. And that is precisely why systems are scalable and adaptable.
What Can You Automate With RPA?
RPA can be used in different processes, but it is widely used when referring to customer relationship management systems. This is because, in this communication with the final audience, many of the tasks are exhaustively repetitive, creating a database capable of promoting the automation of different integrations.
However, other demands can have RPA as an ally for their optimization, such as:
- Performance in repetitive processes and spreadsheets;
- Powering customer and partner systems;
- Systems integration;
- Structured data transformation;
- Routine communication.
Automated Fulfillment Processes With RPA
RPA should not be seen as an isolated trend. The application is part of a digital transformation combined with other technologies, such as chatbots in customer service.
This integration of tools with hyper-automation robots can optimize communication with the public and take repetitive tasks away from people, allowing more time to conduct other, more complex issues.
In the case of customer service, the reduction is related to communication time. With the recognition of common issues, robots come into action to develop an initial dialogue and, in some cases, resolve customer queries.
What Is Needed For Its Implementation?
RPA application is considered a versatile technology. In this way, it can be easily implemented in different processes and sectors, whatever the niche of the companies. But for this mechanism to be successful, some basic steps must be followed:
- Initial mapping of procedures to recognize which ones need automation to optimize teams;
- Evaluate suppliers capable of meeting such automation requirements;
- Implementation of RPA with the integration of company systems and employee training;
- Monitoring the solution, identifying productivity, success, and opportunities for improvement.
Consequences Of RPA In The Daily Life Of Companies
Implementing RPA has several impacts on an organization. And, with it, several advantages that collaborate with the corporate routine. Discover the main benefits of this technological application.
Time Optimization
RPA increases team productivity, as technology saves time from repetitive or non-strategic activities. Thus, this operational issue makes employees more available to act in an agile and assertive way, with robots working in their favor.
Reduction Of Costs And Errors
The technological application reduces operating costs, allowing a team to be more productive without needing new hires. And in addition, RPA prevents human errors from happening, having almost zero rates of mistakes.
More Integration
RPA is a front-end solution and therefore does not need to be connected to the platform’s code, allowing the integration to be carried out quickly with different systems and applications.
The Solution For Implementing RPA In Your Company
The market offers RPA solutions for different operational process optimization needs. Digital products are developed and may vary according to the company’s performance and the final audience.
When customer relationship needs are visualized, it is possible to count on essential applications and tools for a modern, fluid, and efficient service.
Also Read: Cognitive Chatbot: What Is It, And How Can It Help?