Process Management: A company that wants to be successful must make the maximum and best use of available resources. However, even if this includes people, equipment, and technologies, resource management will only make sense if it is linked to process control.
It may seem complicated, but productivity declines if the institution does not care about this aspect of management, even if the structure and people are highly qualified if there are no clear and straightforward processes.
In this article, we will teach you five steps to implement process management in your company. Keep following and enjoy the content.
What Is Process Management?
Process management is the definition, verification, and continuous improvement of processes to meet customer demands. It is a management model that prioritizes the interaction between the institution’s different activities.
With the decentralization of power, the organization gains dynamism and flexibility. This way, it becomes easier to adapt to multiple external opportunities or threats.
What Are The Main Advantages Of Process Management?
Here, we will highlight the main advantages of taking care of processes, which directly reflect on increasing the efficiency of your company as a whole. Come on?
If you are a good time manager in your projects, you know how to set priorities and make strategic decisions to increase the effectiveness of tasks in a short time.
Is it a complex equation? Yea! Reducing the number of resources spent and increasing productivity takes work. However, for those who focus on process management, this advantage becomes more accessible.
Workers focused on core activities will eliminate rework as well as automated tasks. Process management analyzes opportunities to provide better distribution and organization of functions in the company, simplifying more complex projects.
Integration Between Areas
An essential characteristic in this matter is the capacity that the integration between the areas has to dissolve procedural problems in the corporation. This is because interpersonal relationships within the organization need to be handled with care and personally.
It may sound cliché, but a united company walks much better. Interested parties must have a macro view of the firm, finding the freedom to suggest and understand their roles in the company’s existence.
Speed In Decision Making
As process management encourages data analysis and measurement of results, making the right decisions comes into focus.
The choice of priorities is essential to guide processes at different stages, from strategic to operational. Using this technique, the project manager can anticipate and leverage their business opportunities by responding to market concerns promptly.
How To Implement This Management In 5 Steps?
First, it is worth knowing that any change in process management must be implemented gradually. Aware of this, check out five steps that will help you in this regard.
Prepare The General Map Of Processes
You will never be able to manage a company without knowing it, will you? Preparing the General Map of Processes is one of the most critical steps to establishing this management effectively.
In this mapping, you will define the standards to encourage integration and automation potential. Care at this stage will make the manager better understand the attributes of the company’s processes, better establish the costs of activities and dimension the team in the right measure.
Identify Process Customers
Identifying customers in the process is just as important as tracking their journey. Pay attention to the “moments of truth,” the famous interactions with customers designed to generate a perception of value.
In this mapping step, try to answer the following questions:
- Who is the customer?
- How did he decide to participate in the process?
- What is his expectation with the process?
- How many times is he involved in the process?
- Can the customer point out improvements in the process? Like?
Implement Performance Indicators
We must include that one of the main functions of the manager is to exercise control. And because of this, the definition and use of performance indicators are crucial in process management.
If you want to see the improvement and optimization of the company:
- Learn to monitor.
- According to the analysis of the internal procedures, establish the essential indicators to measure the desired performance.
- Complete this step, or your work will be complete.
- Provide the necessary training
One more point that needs to be highlighted is that the implementation of procedural management will require the adoption of a new posture by the company. We are talking about a whole culture that will transition and needs to be accompanied.
Internal control teams to review the inserted practices will not be enough if you seek success in this endeavor. Go beyond. Focus on making all employees aware of the importance of the new flow of activities. Teams must be engaged with changes; after all, the company depends on the work that employees can offer.
Finally, it’s time to check what’s working and not working in the process. Delays, non-conformities, and bottlenecks need to be pointed out without fear. The same goes for identifying critical activities and those that add more value.
Good process management is carried out in a planned manner, with short, medium, and long-term objectives. In turn, the achievement of these goals is linked to the verification, mainly of the activities in which direct contact is made with the customer. That’s because he should have the best experience possible.
Also Read: Understand The Concept Of Task Management