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What Are Collaboration Tools? Know How To Use Them

Agility, integration of processes and organization. Knowing what collaboration tools are is the passport to accessing all of the above qualities.

Such collaborative software is based on cloud storage processes and agile sharing to promote instant and secure user interaction. 

Do you want to understand what collaborative tools are and how they can integrate processes, optimize deliveries and enable routines in new work models? Then read on! 

What Are Collaboration Tools?

Diving a little deeper into collaboration tools, they are digital solutions based on mobile technologies, such as cloud computing, telephony and APIs (Application Programming Interfaces). 

Its main objective is to promote effective and integrated communication between corporate team members, employees and customers, or even between service users. 

The most popular form of adopting collaborative tools by companies is using SaaS as a centralized solution. But what does it mean? 

A single software is responsible for channeling data from different collaborative tools and creating an integrated database. 

And what are the gains for a company that uses such resources? There are many, but we will mention two: excellence in communication and shared knowledge. 

Next, we will discuss in more detail the benefits and advantages of understanding collaborative tools and using them in the corporate routine. 

Why Use Collaborative Technologies In Day-To-Day Business? 

In addition to contributing to effective communication and shared knowledge management, collaborative technologies also bring other relevant gains for organizations. Below you will find six more benefits of this resource. 

Sight Management

If you frequent the corporate environment, you have undoubtedly heard the expression above. Having “management in sight” is the dream of every organization, especially high-performance ones. 

The Zendesk report mentioned above reveals that high-performing teams use up to 50% more apps and integrations than low-performing ones, including collaboration tools, which appear in the top five apps planned to be deployed by management in a timeframe of 12 months. 

With the use of corporate tools, achieving this goal becomes simpler. This is because the platforms allow the storage of commitments, data, goals, tasks and project milestones. The result of a transparent sharing of information cannot be any other: less noise in communication, teams with more autonomy in decision-making and a global vision of processes.

Data And Process Security

Working with corporate data and information requires reliability and security, both from the internal customer point of view (regarding operations and strategies) and the external (customer data and financial transactions).

Therefore, as much as knowing what collaborative tools are, it is essential to understand how to choose safe technologies. 

A good example is blockchain, a technology that allows for secure and encrypted transactions on the network, identified as a critical priority for 53% of global companies in 2019. 

In the case of collaborative tools, the blockchain is used as the basis for executing smart contracts, for example. With data collected in software and CRM, the blockchain creates arrangements and authorizes payments and transactions in a reliable and automated way. 

Union Of Diverse Workforces

A workforce connected by collaborative tools allows the union of diverse forces, which enables the convergence of diverse backgrounds, experiences, skills and experiences. 

The possibility of forming cross-functional teams to resolve issues or execute projects is one of the differentials of collaborative tools. They allow people, even those geographically distant, to connect, follow the work of other team members and contribute with ideas and suggestions. 

Collaborative technologies are social networks, making it possible to locate talent to operate in specific challenges and carry out a continuous exchange of knowledge. 

More Productivity

Horizontal communication, a global view of the process, autonomy in decision-making…if we put all these variables into an equation, it’s easy to understand how the result of adopting collaborative tools can generate more productivity, isn’t it? 

According to the consulting firm Deloitte, when employees collaborate at a company, they become 15% faster, 73% work better, 60% are more innovative, and 56% feel more satisfied. 


Finally, we cannot mention the financial impact of adopting collaborative tools. Packages that bring together several tools and already offer integration between them, as a rule, represent medium and long-term savings for organizations. 

Firstly, they save later investments in systems integration and compatibility (if acquisitions are made separately).

Also Read: How To Consolidate A Strategic Project Plan?

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